I’ve spent a lot of time in train stations this month. It’s made me wonder why train companies don’t work harder at making this part of the experience better for their customers, since it’s the beginning and end of their journey.
Two observations have revealed themselves.
1. It’s annoying when you’re desperate for the loo and you don’t have the right change to get into the toilets (I still can’t believe they charge you).
2. It’s really hard to get a seat unless you’re going to buy a drink or something to eat. Why can’t you pay a small fee for a plain, simple seat. Better yet, wouldn’t it be nice if some company that makes things to sit on, or maybe sells relaxation or just wants to show it cares, provided some extra seats for tired commuters. I’d thank them for that far more than polluting my plastic coffee cup with irrelevant, intrusive ads.
NORTHERN PLANNER 
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