"Even though the opportunity exists, brands have not yet taken it upon themselves to harness or to store the moments of interaction they have with their customers, things like streaming real time video, live data feeds, personal images or conversations. All these moments can be collated, collected and re-used on our office walls, in our…

There's a quote that goes something like, 'History is written by the victors'. That's probably wrong, but basically it says you have to be careful when you read the history of stuff because it hasn't just been recorded, it's been interpreted and and, to be honest, maligned to suit the circumstances of the writer. That's…

I'm going to this conference on the 23rd. If you're going too say hello, I'll be the shy one loitering at the back. I'll also be hanging around London in the afternoon if anyone wants coffee and stuff.

Good talk by Alex Bogusky here. I found the quote, "Experience is only useful if the future is the same as the past".  Russell's picture, usual doodahs apply   I think there's a lot to be said for this. It's extremely unnerving to work with brand managers who still operate as if it's 1995 and Web 2.0 and stuff never…

My beautiful new mug went missing this morning. As some have noted, I'm an angry mess of carbs, unvented nervous energy and the need to swim a very long way very fast.  So wasn't going to take it laying down. Thankfully, common sense pulled the all-users back from def com three: Dear all Sorry to…

It's A level results today. A day when my swotty nephew got three A's and a B. Well played Michael, very well played. It's also a day for gratuitous images of 18 year old girls bouncing around far more than is really necessary for the media. As observed here.

I'm currently grappling with Drive by Daniel H Pink. It's yes another book about what motivates people, but what sets it apart is that it avoids wild theory and draws upon four decades of scientific research. In other words, proper rigour. I raced through it at first, but it's in my bag and I keep…

I hate British motorway services. I haven't driven enough in other counties to know if this is something peculiar to this country, but they are truly dreadful. At this time of year, with families driving off for a summer holiday, they pretty much hold them to ransom. You either pack a picnic (which isn't a…