• Back in the day, in the UK at least, you found the main protagonist in drama, comedy or whatever seemed to be someone who did real work for a living. Morecambe and Wise were unashamedly populist (and funny)


     

    The stuff that did feature the middle classes ably poked fun at them, mostly without irony. The middle classes could laugh at themselves, but so could everyone else.


     

    Nowadays, it seems that any stuff starring 'working classes' at all, does it's best to mock them for the benefit of their so called betters.


     

    I know I'm making sweeping statement here, you'll be able to find examples that are exceptions, but I suggest this is the general direction of travel.

    So it's not too difficult to work out the enduring appeal of soaps like Eastenders and Coronation street , finding romance and drama in the kind of lives most people actually live. It's not real if course, but the context is very much in real life.

    US drama and comedy seems to find it really hard to base much of it's work in the less than glamorous life of the majority. Or maybe my view is coloured by what the British media shows here. In any case, the view from here is that stuff like Roseanne was an exception rather than a rule.

    It's easy to work out why people like Jordan or Coleen Rooney are so popular. Yep, they are pretty much talentless, they are famous for doing absolutely nothing of value, but most of us are talentless too and live rather mundane lives.

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    No wonder young men want to be footballers, there's not much else the media gives them to aspire to is there?

    No wonder Cheryl Cole is so loved. She can sing, she can dance, she's unquestionably pretty, but when she goes in the X Factor, she's one of us.


     

    This matters. We live in times when the many are being asked to shoulder the burdens of the elite who have fucked things up somewhat. Where ordinary people are seeing there disposable income slashed and live in fear of what might be around the corner. In short, where people are going to have to define themselves by what they 'do' a little more, a little less by what they 'want'. But popular culture still sells the lie of accessible fame, success, riches for anyone who is beautiful, is able to kick a ball well, or manages to marry one. 

    The responsibilty for new roles models and values to aspire to lies with anyone involved in creating culture. That includes people who create advertising and stuff, which at it best, not only mirrors culture, it influences it. But most people in agencies despise the people they create their ideas for and only really care about influencing a small community of peers who tend to work in West London.

    A wise man once told me the best way to find a way to connect to customers is not to merely put yourself in their shoes. It is to admire them. How many people who work in agencies can honestly say that?

     

     

     

  • You can't move for transformations these days. It doesn't matter if you're trying to shift brand preference, doing some sort of direct response, nine times out of ten the objective tends to be transform people thinking this to thinking that, from considerers to buyers. You'd think customers were all living in biblical times, awaiting Damascene epiphanies that would divinely transform them from 'Saul' into 'Paul'.

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    Of course, it's useful to have a clear starting point and a clear goal. The classic 'where are we now and where do want to be/could we be?' is still  basic (and often forgotten) discipline of good strategy.

    But it's not so good when applied to people as some sort of golden rule…'get people from here to here'. It assumes they have a very clear opinions and easily defined patterns of behaviour. You know, you either like Nike or you like Adidas, you're either a high value customer or a low value customer, you're either loyal or a repertoire shopper.

    But the opinions people have on brands and stuff is far less even and consistent than the brand consultancy gurus would like us to believe. People might like one brand a little more than another, but it rarely goes much further than that.And our preference opinions fluctuate. Think about it, if customer preference was so fixed why bother advertising at all? We do of course, usually to either defend a big share of customers by stopping them liking someone else instead, or get new ones by changing who like from someone else to us.

    People are also really annoying when it comes to their behaviour. The received wisdom likes to put people into convenient segments, but it doesn't really work like that. Luxury buyers also buy economy, people buy healthy food and downright artery furring, life shortening food too. Nike buyers also buy Adidas and probably Converse and Puma too. of course they do, in depends on mood and the situation. When it comes to food, you might be 'good' all week and eat really healthy food, then pig out on Fridays. If you work in an agency, it's highly likely you might wear Nike for running and Converse for work. If you like wine, you might drink plonk during the week and but good stuff to go with your 'pig out meal' on Saturday night.

    So if people don't really have rock solid beliefs about brands, and they don't behave in simple, one dimensional patterns what are we to do? It comes back to boring data.

    The IPA Databank shows that campaigns that build 'Fame' have the greatest effect, because create a talking point and cut through the brand clutter. They also provoke a strong emotional response, and neuroscience shows us this is far more critical to how customers make decisions than 'information'. When you need to attract mostly uninterested people, the primary objective needs to be gaining attention in a favourable way. In turn, that's why adding some sort of value to the issues and tensions in their lives is so effective. They don't care about your category, but they care about themselves.

    It also shows that campaigns with proper commercial and /or behavioural objectives, rather than soft 'preference' or 'awareness' (God forbid!!) objectives have a higher success rate. Obviously if you set out to understand what's really happening around your product service etc, you have a much better chance to affect it. Put another way, the first stage of any strategy development should be converting a commercial objective into behavioural objective.

    Here's two examples where brand preference and behavioura objectives are brought into sharp focus.

    The first is a very small bed retailer I used to work on. On a limited budget, we couldn't affect brand perceptions in a useful way, and in such a low interest market, we argues at the time that the word 'brand' was getting in the way. I much more relevant problem was the terrible levels of purchase v footfall. Why were people not buying when no one bothers researching new beds unless they really need to, and, let's be honest, want to get the job out of the way as quickly as possible?

    We found that people just didn't have a clue how to choose bed and didn't trust sales people. So they drifted around retailers until the settles on something. Then bitterly regretted their purchase when they found it to be uncomfortable afterwards.

    The problem was simple, help people choose the right bed with minimum fuss and without the need of a salesperson. The solution was even simpler – an idiot proof bed guide. The solution wasn't a huge ad campaign, it wasn't very clever or sexy. It was a simple printed leaflet and some point of sake. Sales went up exponentially.

    (By the way, I still don't think that 'brand preference' is the most commercially effective approach. There's a much more potent blockage to clear. The main reason people put off buying a new bed is that they can't be bothered getting rid of the new one. It's too much hassle, so they put up with bad backs and bad sleep. I'd rather bring procrastinators into the market quicker and and straight to a  client. Maybe it would involve creating a national talking point around how Britain seemed to be willing to do without decent sleep (a cultural fact, we all manage on less sleep and even brag about how knackered we are).

    Another example if the, often discussed old Spice Guy. Brilliant creative, of course, but what makes it stands out is two key points:

    1. The 'Fame' element comes from tapping into lots of issues young men have with masculinity and what it means to be a man these days.

    2. It's built from two key pieces of behavioural information. Most men's shower gel is bought by women, so they needed to create conversation between men and women. Most of the  shower gel men use smell's perfumy and girly, they needed make the manly smell of Old Spice attractive, or, if you like, make guys want to smell more like 'jet fighters and punching'.


     

  • I'm reading this book.

    Bounce

    It's a must for anyone who wants to understand how superhuman sports performers REALLY got that good. I think it also provides a great lesson for planners.

    The main thrust of the book is that incredible performance in any field isn't determined by talent, what matters is the work you put it. In essence, practice DOES make perfect, as long as there is lots of it and the kind of training you do is always pushing you towards slightly unattainable goals.

    Champions are made, not born.They just put more hours in and fill those hours trying to do things they can't quite do just yet.

    Planners have loads to learn from this. First and foremost, don't believe that rubbish your brain being wired the right way or not, you can train your mind to operate differently. If you're an Account Exec that hates schmoozing and thinks contact reports are really, really boring, start learning to think like a planner now….

    Start talking to them about their work and how they go about it, they'll only be too happy to share, no one tends to make any effort to talk to planners unless they really have to.

    Think about the creative work you like, try write what you think the brief might have been, get feedback from planners and creatives, do it a lot.

    Cultivate a curious mind, read lots of stuff that has nothing to do with advertising, watch lots of popular culture stuff and every month, and every month, from what you are constantly absorbing, share three things you believe are really relevant and useful to your client and the category at large.

    Start getting hold of the lots of data to do with your category. Get planners, the client's research agency or your analyst (if you have one) to take you through what they look for and how they find patterns in numbers. Start doing this yourself.

    There's lot more of course, but as a start, if you begin to work hard at doing and thinking planner type stuff, if you want to be one, you can. Oh, and since the biggest criticism of suits within and outside agencies is that they don't think, they just sell, you'll make yourself the best suit in your agency anyway.

    So don't believe the hype about rock star planners and so called 'genius' planning directors. They were not born that way, it's the benefit of experience and hard work. That's right, great planners are not cleverer than anyone else, they just work harder.

  • I guess few middle class skinny latte drinking planner folk will lament the demise of News of the World and I guess, from an ethics point of view they might have a point, but that's not really for me to say.

    NOW 

    I will regret its loss for slightly more mundane reasons.

    The News of the World knew its audience and what they were interested in. There was no pretense in being something it wasn't, it had an incredible instinct to know what its buyers were interested in and deliver it.I will miss a direct line into the real beating heart of UK plc, which was invaluable for my job.

    Evidence of mistaking what people care about for what you care about is the way broadsheets went Tonto over phone hacking into the lives of the rich and famous, but the public didn't really care that much. When the hacking became about normal people like them, well, you know what happened. That's a problem many politicians, media folk and ad folk have, they just can't relate to real people and what they are really bothered about. There's a lesson in there too somewhere.

     I wonder if certain planners could learn something from an organisation that really took the time to deliver content people really wanted, rather than what would impress their peers. 'twas always thus, but now you can't afford to start with what people care about and work back. What interests THEM, not a small community based around West London,Maddison Avenue or whatever agency hub you might work in. That doesn't mean yo shouldn't seek to change their minds of course, but it needs to be about something they're bothered about in the first place.

  • There are certain traits to being English that are at once endearing, frustrating and eccentric.

    For example, most middle class people will sneer at the thought of anyone who drives a Ford Mondeo and it's connotations of 'Essex' man or 'insurance salesmen. But the amount of sneering is directly related the person's level of personal insecurity and true social standing. The more you sneer at Mondeo Man, the more you're likely to a lot more like him that you would like people to think.

    Another interesting one is our obsession with owning a home. This is closely linked with our social awkwardness…we want a safe private place where we don't have to talk to other people. Our pre-occupation with homes gives us an endless subject of smalltalk (second only to the weather!) in place of having to think of something interesting to talk about (this social awkwardness also explains our peculiar fear of public transport).

    This is going to get interesting, since various economic issues means we're likely to to turn into a nation of renters, not a nation of homeowners. I wonder if this will gradually reverse our painful social rubbishness or not. I gues it depends if we got socially rubbish because we all hid in our homes, or we hid in homes because we were already so socially useless.

    Anway.

    (by the way if you find any of this interesting, read this)