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More on cable

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Thanks to Famous Rob and Michael Pollit I’m doing a bit more digging before going with Sky Broadband. I’m tensing up already as I contemplate the automated phone setups and call centres. So I’ll call NTL first because I read last week that they’ve spent millions and training staff and improving customer service. There’s such an opportunity for companies who remember how to treat people on a one to one basis, especially online or on the phone. If your customers are becoming your media, better make them happy eh?

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2 responses to “More on cable”

  1. gemma Avatar
    gemma

    Just gone for Tiscali – based not on any marketing campaign, but an independent recommendation by an IT professional. All running smoothly so far and all done online with no greensleeves involved 🙂
    In a confusing new world, moving faster than we can hope to keep up with, we’re all searching for someone who knows more than we do.

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  2. Rob Mortimer Avatar
    Rob Mortimer

    My experience of NTL product is fantastic. My experience of NTL customer service is beyond awful.
    At uni we were given an account limit. Our subscription made us go over this limit every month, so EVERY month we were cut off and had to phone them on our mobile for ages at a time to get reconnected.
    Oh yeah, and they told us we had a 9month university contract when actually we didnt.
    Mind you Tiscali are just as bad. I once sent about 6 emails, 10 phone calls and a letter to Tiscalis support and didnt get a single even vaguely adequate response.

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