Life isn't always fair, working in an agency is no exception. If you're a suit, it isn't easy to be the one who always does most of the jobs everyone hates. Maybe if you're a planner, it can be frustrating that you don't really make any decisions, you can only influence them.

For most outside the creative department, it can sometimes see a little unfair how they tend to get away with slightly more creative timekeeping, how hard you have to work to convince them to do what you believe to be right, the perennial debates over the size of the logo. Let's face it, in most places creatives tend to venerated and given much more leeway than any other department.

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Quite right.

It doesn't matter how sparkling the strategy is, it doesn't matter (in the end) how strong relationships are, or how efficient and on time everything is, the work is everything. Clients buy creative ideas.

You can go a long way with great planners, brilliant suits and the like, but in the end, you live and die by how great the work is. If you want normal work, hire normal people and treat them normally. If you want something special…well you can work the rest out.

But there are two sides to that bargain. To not be treated like everyone else requires doing things everyone else cannot. In other words, the work had better be bloody good. Suits have to earn their right for clients to trust them, planners have to earn their right to be in a room. Creatives need to earn their special treatment with special work.

So by all means, question the brief, throw it out. Do stuff that's off brief. But be ready to give people goosebumps in the creative review. Be absolutely sure it's great enough to defy logic and budgets, that's it simply HAS to be made. That's why creative are treated specially…the quality of their work decides everyone else's fate. 

That is a responsibility, not a God given right.

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4 responses to “It’s the work stupid”

  1. AdLand Suit Avatar

    Here, here. As a Suit, there’s no better feeling in the world than seeing a piece of work in a review that you know is going to be a damn hard sell, but that will be worth all the pain.

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  2. alicia Avatar

    As a planner just starting out (and actually presenting to her executive team today on how I am building a planning department from scratch) this article was very timely and inspirational. Thank you for that extra bit of insight I need to help explain what we do and why it needs to be fabulous.
    🙂

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  3. jam Avatar

    Good stuff here. Perhaps what Creatives need is treatment that makes them feel valued but uncomfortable? The danger comes (for everyone) when you start to see what you have as ‘reward’ not as fuel for the advertising fire. You don’t get this stuff because you deserve it. You get it because its what we think you need to make a good product.

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  4. Rob @ Cynic Avatar

    Excellent point mate … which is why planners and suits need to remember we’re judged on ‘output’ not ‘input’ and if you want the acclaim, you have to give the creatives the platform and support to turn your ideas/needs into something infectious.

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