If you're not from the UK, it's unlikely you will understand the significance of working outside London.

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Especially if you're a planner.

It's not like many other countries where good agencies and talent are spread around. In the UK, most of the good jobs and the talented people are concentrated in its capital city.

Now, you would expect companies in other cities to find some sort of competitive advantage, pehaps make damn sure they do it at LEAST as well as the London lot.

As a mimimum, be hungrier, work harder and scrap for every piece of business going.

But expectations are rarely matched with reality. If there's one thing that characterises agencies outside of London, it's complacency.

Not good.

I've been critical in the past of agency folk in London, who don't get outside of their bubble. Who talk about marketing or, even worse, social media,rather than the issues, hopes and dreams of the people they're trying to sell to. Or even mentioning selling stuff.

Much of that is still fair. But at least they're trying to push things. At least they're interested in craft. Sometimes a little pretentiousness, embracing a bit of complexity or just reading stuff can go a very long way.

There's still a big opportunity for folks outside of London. They should be doing the 'integrated thing' a lot better London folk, because they've been doing it for years. The fake divisions don't exist out here.

It's just that 99% of it isn't any good.

There are so many London outfits dining out on their postcode. 

Not the strength of their work.

So few genuine IDEAS agencies rather 'ad agencies pretending to be otherwise', or discipline specific design, digital  social media (Jesus) or whatever else agencies.

So few that apply the level of thought and creativity you get and can still in 'advertising' outfits.

There are pioneers of course, you know who they are. BBH, Mother, W+K, Albion etc. But they're expensive and, well based in London. 

Masses of client companies, not London based, put up with the distance because they feel there is no alternative.

No one with the mix of planning intelligence, creative magic and passion for business building ideas, rather than artificial discipline or media 'lines' or forcefields.

Who also offer a postcode outside London, with the reduced cost, reduced arrogance and reduced superiority complex.

Who just get on with it.

Nope, little of the integrated work outside of London comes from rigour, innovation, or even real business thinking. It comes from accepting the crumbs that fall North of the Watford Gap. 

It comes from lack of vision and the belief that we're fine as we are.That we know it all.

Mediocrity that knows no higher than itself.

I don't strictly mean a lack of planners, partly lack of willingness to think like a planner.

(There's nothing wrong with account folks doing strategy, but when a suit mistakes half-baked thinking and writing a brief as strategy, that's where things get ugly)

passion for work that actually matters. Not in the industry. In the lives of the people we're selling to.

Not regurgitating the client brief to creatives and expecting the poor bastards to do the strategy.

Even worse, accepting that creatives think they can.

Not thinking that being a designer qualifies you to be an art director. Once makes things look nice, the other makes things work.

Not working in the same regional outfit for 15 years and acting like you know it all, or, even worse, looking down your nose at folks trying to do somethimg different.

Not worshipping outmoded models of brands (or worse, not even caring about them) and not even knowing the basics of the kind of stuff clients learn in college, let alone being able to challenge the recieved wisdom in this.

Not commisioning average researchers so you don't have to think and make decisions (although having stuff with some sort of input beyond over indulged creatives and jobsworth suits would perhaps be a start).

Not focusing on the money at the expense of the work – which in the end just stops the money.

There's a massive opportunity to make something exceptional out here. To change things. To do work that people will actually care about.

Because the 'advertising V digital v direct v PR' culture is already dead.

It's just that we need to rediscover the passion for intelligence turned into magic (as John Hagarty would say).

Because approach and mindset are much quicker to fix than infrastructure.

That won't come from a few Cream Awards and a Grand Prix at the Roses. Really it won't.

 

 

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4 responses to “Against complacency”

  1. Chris Avatar
    Chris

    I think the problem is that decisions usually end up getting made from a particular extreme. People don’t tend to choose a middle-ground when it comes from decision making.
    So usually a buyer either wants to “pay for the best” or they want to “get great value”.
    For the “pay for the best” people, cost is not usually a concern, and they want the best not just from their agency, but also for themselves – so won’t want to travel etc.
    For the “great value” people, they’re not going to pay high relative salaries to get great work (even to people in the North). They seek to minimise costs. So this means that a relatively lower number of talented people will put up working for this kind of company, and most talented ones either doing something more soul-enriching (which is not marketing services – maybe something more entrepreneurial, client-side, for a games company, or for a tech company), or move to London.
    You’re clearly an extremely smart guy, which is why I follow your blog (plus we both worked at the same company at different times). I think though ultimately, the frustration expressed in this blog post comes down to just not everyone being as smart and dedicated as everyone else. There’s always a bell curve, and you’re near the top. Limited supply of talent shapes a lot, and wishing everyone was making logical decisions, and thus the business landscape becoming logical, is a path to frustration ;-).

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  2. Rob Avatar

    I love this post but not because of any North vs South element, but because it’s about standards and fighting for respect.
    Continually.
    Without wishing to hijack your blog to promote mine, I’ve put up a post today that sort-of links to what you’re saying … and that is that when you’re in an environment – or geography – that requires you to prove your worth, it means you never have the luxury of being able to rest on your laurels or on somebody else’s reputation.
    I personally don’t think it’s a North / South issue [though I appreciate there are elements that would have an influence on that] I see it more as a mindset and attitude. In all honesty, the thing I love about W+K is not that we’re great and full of smart, wonderful people … it’s the belief that to stay here [and for us to remain competitive], you have to keep bringing your best to the table which keeps you on your toes with a sense of positive, nervous energy.

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  3. Ajven Avatar

    In Russia in general the whole of life (including economic) is concentrated in Moscow. Hard to be away from the capital planner :))
    Thanks for the article, now I feel not so alone. Even in Europe there are similar problems with peers)

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  4. Rob Avatar

    Where is my comment???
    Am I being blackballed? Don’t blame you – but I was being nice and everything.

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